Contact

Email a case request and we will suggest the right first planning step.

You do not need a perfect hospital plan before contacting us. Send what you know: your diagnosis, treatment goal, timeline, and what records are available. We usually start with a free first email reply to suggest whether preparation, translation, hospital-route comparison, appointment inquiry, or in-person interpretation is the right next step.

Cost

First reply is free

We review your short summary first. Paid services are quoted only after we understand the scope, record volume, language needs, urgency, and online or in-person support required.

Records

Start with a summary

Do not send full medical records in the first message. If records are needed, we will explain what to send and how to share them for the next step.

Safety

No emergency handling

ChinaMedNav does not handle urgent or emergency medical requests. Contact local emergency services immediately if the patient may need urgent care.

Choose the closest starting request

This helps keep the first email focused. If you are unsure, pick the first option and describe the case in plain language.

I need to know whether China is realistic for this case

Best for patients who are early in the process and need a case readiness review before choosing a hospital.

I already have records and need a Shanghai hospital route

Best for patients comparing public tertiary hospitals, international departments, or private hospitals for a specific specialty.

I want help preparing an inquiry email and document bundle

Best for patients who already know the target city, hospital, or second-opinion goal and need coordination support.

What do you need first?

Name

Country

Preferred contact method

Best help needed first

Checklist requested

Condition or specialty

Urgency

Current diagnosis

Treatment goal

Preferred hospital or city

Budget or payment concern

Documents available

Select every record you can already share. More complete first emails usually lead to more useful hospital-routing guidance.

Message

I understand that ChinaMedNav provides navigation, translation, and coordination support, not medical diagnosis or treatment.

Your first email reply is free. Start with a short summary; do not send full medical records until we confirm the next step and an appropriate sharing channel. Submit opens your email client. If nothing opens, use Copy Inquiry Draft and paste it into a message to [email protected].

Email us directly

[email protected]

What happens next

We review the diagnosis, treatment goal, timeline, and records you mention.
If the case is a fit, we suggest the right non-clinical planning service and what to send next.
Hospitals and physicians decide review, appointments, eligibility, treatment, and medical advice.
Whether your request looks like a translation, checklist, hospital-route comparison, appointment inquiry, or in-person interpretation need.
Which documents or details are needed before a hospital or specialist inquiry can be meaningful.
Whether the case should pause until more information is available, or whether China does not look realistic from the information provided.

Include these details

Country and preferred contact method.
Condition, current diagnosis, stage or severity if known, and treatment goal.
Timeline, preferred city or hospital, and budget concerns if any.
Records available: pathology, imaging, lab reports, discharge summary, operation notes, physician letters, or translations needed.

Good first requests

Ask whether we can translate and organize records, compare Shanghai hospital routes, prepare an oncology second-opinion inquiry, or identify documents needed before contacting hospitals.

Do not send emergency requests through this website. If you are experiencing a medical emergency, contact local emergency services immediately.